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Sometimes you need someone at the other end of the line to help you navigate through a form, a product or even a service. That's what we're here for. Please make contact using any one of the methods below.
How I do I claim?
You may contact Old Mutual with details of the claim in the following situations:
- When a policyholder has died and you are in possession of the documents either as a close relative or administrator of the deceased estate
- If you are the policyholder and would like to part-disinvest or fully disinvest
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What documents do I need to claim?
The following documents are essential for claims processing:
- the policy document
- proof of title (i.e. proof that the claimant is the legal owner of the policy and entitled to its benefits; the onus of proof is on the claimant)
- proof of death on a death claim
- proof of age of the deceased if it is a death claim
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If you need to update your details you can visit one of our branches or have a look in our question and answer section below for further instructions.
If you're in Blantyre
- Post us at: PO Box 393, Blantyre, Malawi
- Visit us at: Old Mutual Building, 30 Glyn Jones Road, Blantyre, Malawi
- Call us: +265 891 002 010
- Fax us: +265 (0) 1 822 649
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If you're in Lilongwe
- Post us at: PO Box 30158, Lilongwe 3, Malawi
- Visit us at: Old Mutual Building, Robert Mugabe Crescent, City Centre, Malawi
- Call us: +265 (0) 1 773 522
- Fax us: +265 (0) 1 771 075
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If you're in Mzuzu
- Post us at: PO Box 266, Mzuzu, Malawi
- Visit us at: Lunthu Arcade, Orton Chirwa Avenue, Mzuzu, Malawi
- Call us: +265 (0) 311 308/091/787
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Got more questions on hot to update your personal information?
Well we've got you covered. For more general queries you can call our toll free number, 329 (TNM and Airtel Toll Free).
- KYC compliance form (download here)
- Clear photocopy of National ID
- Source of funds/Proof of income in the form of payslip, bank statement
- Water bill/electricity bill
Scan and email the documents to us
Following the Malawi Gazette Notice No.67 of 10 August 2018 regarding the designation of the National ID as the primary identification tool for individuals in the country, Old Mutual Malawi is ensuring that all records of our customers with accounts/policies in any of its subsidiaries below are up to date.
- Old Mutual Investment Group Limited
- Old Mutual Life Assurance Company (Malawi) Limited
- Old Mutual Unit Trusts (Malawi) Limited
- Old Mutual Pensions Services Company
Let's talk
Share your details and we'll get in touch as soon as possible.